Friends and Family Test Results

Please see data for the last three years in response to the Friends and Family Test question:

- Overall how was your experience of our service?

For the year selected, the first graph details response numbers for each question by month, the second graph shows the percentage split across each question for the year, and the table below this shows response numbers for each question by month.

Results for the year selected

Select FFT results for:

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	0	0	0	0	0	0
Jun	0	0	0	0	0	0
Jul	0	0	0	0	0	0
Aug	0	0	0	0	0	0
Sep	0	0	0	0	0	0
Oct	0	0	0	0	0	0
Nov	0	0	0	0	0	0
Dec	0	0	0	0	0	0

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	275	35	5	4	2	0
Feb	243	30	4	4	2	1
Mar	274	28	4	0	3	0
Apr	178	22	2	4	3	0
May	173	13	1	2	3	0
Jun	153	17	8	3	2	0
Jul	191	24	4	4	6	0
Aug	187	24	4	4	5	0
Sep	237	21	3	5	2	2
Oct	247	33	7	2	1	1
Nov	255	19	4	1	1	1
Dec	184	21	6	1	2	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	0	0	0	0	0	0
Jun	0	0	0	0	0	0
Jul	0	0	0	0	0	0
Aug	0	0	0	0	0	0
Sep	0	0	0	0	0	0
Oct	0	0	0	0	0	0
Nov	0	0	0	0	0	0
Dec	0	0	0	0	0	0

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	275	35	5	4	2	0
Feb	243	30	4	4	2	1
Mar	274	28	4	0	3	0
Apr	178	22	2	4	3	0
May	173	13	1	2	3	0
Jun	153	17	8	3	2	0
Jul	191	24	4	4	6	0
Aug	187	24	4	4	5	0
Sep	237	21	3	5	2	2
Oct	247	33	7	2	1	1
Nov	255	19	4	1	1	1
Dec	184	21	6	1	2	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	15	3	1	0	1	0
Jun	187	38	7	1	1	0
Jul	186	23	3	2	3	0
Aug	160	22	3	0	0	0
Sep	166	25	1	2	2	1
Oct	100	25	6	1	2	0
Nov	94	41	6	3	3	0
Dec	205	20	5	3	0	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	0	0	0	0	0	0
Jun	0	0	0	0	0	0
Jul	0	0	0	0	0	0
Aug	0	0	0	0	0	0
Sep	0	0	0	0	0	0
Oct	0	0	0	0	0	0
Nov	0	0	0	0	0	0
Dec	0	0	0	0	0	0

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	275	35	5	4	2	0
Feb	243	30	4	4	2	1
Mar	274	28	4	0	3	0
Apr	178	22	2	4	3	0
May	173	13	1	2	3	0
Jun	153	17	8	3	2	0
Jul	191	24	4	4	6	0
Aug	187	24	4	4	5	0
Sep	237	21	3	5	2	2
Oct	247	33	7	2	1	1
Nov	255	19	4	1	1	1
Dec	184	21	6	1	2	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	15	3	1	0	1	0
Jun	187	38	7	1	1	0
Jul	186	23	3	2	3	0
Aug	160	22	3	0	0	0
Sep	166	25	1	2	2	1
Oct	100	25	6	1	2	0
Nov	94	41	6	3	3	0
Dec	205	20	5	3	0	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	0	0	0	0	0	0
Jun	0	0	0	0	0	0
Jul	0	0	0	0	0	0
Aug	0	0	0	0	0	0
Sep	0	0	0	0	0	0
Oct	0	0	0	0	0	0
Nov	0	0	0	0	0	0
Dec	0	0	0	0	0	0

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	275	35	5	4	2	0
Feb	243	30	4	4	2	1
Mar	274	28	4	0	3	0
Apr	178	22	2	4	3	0
May	173	13	1	2	3	0
Jun	153	17	8	3	2	0
Jul	191	24	4	4	6	0
Aug	187	24	4	4	5	0
Sep	237	21	3	5	2	2
Oct	247	33	7	2	1	1
Nov	255	19	4	1	1	1
Dec	184	21	6	1	2	1

Month	Very good	Good	Neither good nor poor	Poor	Very poor	Do Not know
Jan	0	0	0	0	0	0
Feb	0	0	0	0	0	0
Mar	0	0	0	0	0	0
Apr	0	0	0	0	0	0
May	15	3	1	0	1	0
Jun	187	38	7	1	1	0
Jul	186	23	3	2	3	0
Aug	160	22	3	0	0	0
Sep	166	25	1	2	2	1
Oct	100	25	6	1	2	0
Nov	94	41	6	3	3	0
Dec	205	20	5	3	0	1