Coronavirus (COVID-19)

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Welcome to Ide Lane Surgery


Flu Vaccine

If you have booked an appointment for your flu vaccine and you have recently received a COVID-19 vaccine, your flu vaccination can still be given. Flu vaccines and COVID-19 vaccines can be administered at any time interval, although separating the vaccines by a day or two will avoid confusion over any side effects.


Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19.  See our research page for details.


Blood Tests

There is a national shortage of the blood bottles, which is expected to last until at least 17th September 2021. This is affecting every healthcare service provider.

We have therefore been told by the NHS to postpone all non-urgent blood tests.

We will:

  •  Review all of the required blood tests to determine those that can safely be delayed
  •  Advise you if we feel that you urgently require having blood taken to assist your treatment
  •  Add your name to a waiting list to rearrange your blood test
  •  Advise you when the situation changes

We are extremely sorry for the inconvenience. This is something that is completely out of our control. 

You do not need to contact the surgery. If you have a non-urgent blood test booked and we need to cancel it a member of the team will contact you.


Annual Flu Vaccinations

We are now taking bookings for annual Flu Vaccinations for patients aged 65 years and over.

  • Saturday 25th September

  • Saturday 2nd October

  • Saturday 9th October

To book please call our appointment line on 01392 428900

Please note further clinic dates will be arranged for patients aged over 50 years or age in due course


WARNING! -  NHS App - Covid Pass

We have been made aware that there are several scam emails circulating in the UK asking for payment or bank details to obtain the NHS App Covid Pass   This is a SCAM - the NHS will never ask you for your bank details.


COVID-19 Protections are still in place at Ide Lane Surgery

In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings.  Face coverings primarily protect others, so doing so, unless exempt - is key to preventing the spread of infection.

  • Please wear a face covering
  • Continue to respect (2m) social distancing
  • Wash/ sanitise your hands regularly
  • Test and isolate if you have any symptoms -  if you have symptoms you must get a PCR test as soon as possible and before visiting the surgery, Rapid Flow Tests should not be used to confirm infection. It is vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive.


Are you a carer?  null

The Friends of Ide Lane Surgery are setting up a Carers group in your local community. 

The first group "Caring for You"  will meet at  Alphington Village Hall on Monday 13th September  - 2.00pm - 3.00pm  

(every 2nd Monday in the month thereafter)  All ages welcome. 

Meeting in a group is a great way to talk to other carers, as well as an opportunity to focus on your own health and wellbeing.  For further information please contact us on 01392 428902


General Practice Data for Planning and Research (GPDPR)

NHS Digital's has now put this project on hold.


Coronavirus (COVID-19) vaccination status for travelling abroad

You can get your COVID-19 vaccination status if all the following apply:

  • you've had 2 doses of the COVID-19 vaccine
  • you were vaccinated at a GP surgery, vaccination centre or hospital in England
  • you're aged 16 or older

You can get a digital or paper version - to find out more click here 


COVID-19 Vaccinations

NHS COVID-19 vaccination programme update

We will not be providing a vaccination service for people aged 18 to 49 when they become eligible. If you are in this cohort, you will be able to get your vaccination at other local vaccination services including hospital hubs, community pharmacies and larger vaccination centres. We ask our patients to wait until they are contacted by the National Booking Service so they can book an appointment at a site closest to them.

If you have any questions or conderns relating to the COVID-19 vaccination and blood clotting please read the leaflet linked below from Public Health England:

Information and Guidance relating to the COVID-19 vaccination and blood clotting.

Please do continue to adhere to the Hands, Face, Space measures that are helping us limit the transmission of the virus.

Atsra Zeneca COVID-19 - information sheet

Thank you.


Women’s Health Clinic

We are now offering a regular Women’s Health Clinic.

Services offered include:

  • Fitting, removal and replacement of coil - Copper IUD and Mirena/IUS
  • Fitting, removal and renewal of contraceptive implant – Nexplanon
  • Fitting of ring pessaries

The doctor is also happy to discuss any issues around the menopause, contraception and anything else relating to women's health eg fertility, PCOS etc

To access the clinic please submit an e-consult


Find my NHS number

A new service is now live to help find people find their NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. This service can also be used on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Visit the Find an NHS Number page


Alphington Digital Inclusion Project

This project aims to support and enable people in the community to become more confident with using their laptop/tablet/smart phone. Further information about the Alphington Digital Inclusion Project (Word Document).


Latest Newsletter

Please see our latest newsletter which includes an article - Our COVID-19 Response.


Flu Clinics

Careful precautions will be in place to ensure safe social distancing and allow time for infection control measures.  

We aim to get each patient through our system in less than 5 minutes. Please read all the instructions below carefully before booking an appointment.

  • Car Parking at the surgery is limited to disabled persons only - please attend on foot where possible or park nearby and walk.
  • You must wear a face covering unless you are exempt from doing so. (Please be aware that a small number of patients will be unable to wear face masks. Please respect their right to privacy regarding their reasoning for this)
  • Hand sanitiser available at the entrance.   
  • To help us run efficiently please remember to use your own toilet at home before attending.   We cannot guarantee that the toilet will be cleaned between patients
  • You must not enter the building if you are unwell, please return home and re-book your appointment for another time.
  • We will not be able to deal with any general queries or medical problems during flu clinics.

Once in the building follow the signs and guidance from our reception staff. While in our waiting room space you will be asked to undress enough to completely expose your upper arm on one side ready to receive the vaccine. Please wear clothes that make it easy to do this. For example, wear a short-sleeved top underneath your outer clothing. You will move in a clockwise direction through the building, receive your vaccine, and then continue clockwise to leave through the automated doors, which are usually the main entrance.

Once ready with your arm, the receptionist will guide you through to numbered doors where you will be vaccinated standing in front of the doorway, then leave.  Please try not to touch anything on the way. We ask that you attend alone but if you do need help, there will be a member of staff to assist you.

If you think you will be unable to follow the system described above, for example if you are unable to remain standing for 5 - 10 minutes, or if you mobilise extremely slowly, then please contact the surgery to discuss this.


About Ide Lane Surgery

We hold a vision for the type of service we try to offer, based on values we believe to be important. We aim for a blend of traditional, personal and family practice, using the most up to date equipment and proven treatments. To do this we work from purpose built premises, easily accessible to all, designed to be light and friendly. We believe it is important that every person has a named, usual doctor.

We encourage you to see your own doctor whenever possible, to help build relationships. Planned appointments are booked at 15 minute intervals to allow time to deal with problems more fully. We know that continuity of care is important to many patients, especially the elderly and those with complicated or multiple problems. We also think it makes sense, and value it in this practice.

We realise, too, that some problems are urgent and need dealing with on the day. So we run an urgent appointments session in the mornings, shared amongst all the doctors working that day, to deal safely and promptly with patients who are acutely ill.

Doctors, nurses and office staff meet together often to help keep the practice running smoothly. We value our work in training young general practitioners; and in teaching medical students by involving them in patient consultations.

We welcome any comments you have about how we can improve our work.

Our website introduces you to the staff, provides surgery news, allows you to order your repeat prescriptions, make or cancel appointments, contact us, and make links to useful information sites on the internet.


eConsult e-consultation Service

Did you know that we can provide e-consultations?

Click below for online advice and treatment within 1 working day

eConsult Details


General News

5 ways to support each other


Our current news stories include:

  • Weekend and Evening access to GP Appointments
  • Exeter General Practice access for weekends and evenings
  • Online booking of appointments
  • Change to travel vaccination policy
  • Protecting The NHS For The Future
  • Surgery closure every Thursday lunchtime
  • Anxiety and Depression Study
  • Don't let Hay Fever ruin your day
  • National Diabetes Audit
    Read the Surgery News...


Other News and Information


Visit our Research page where we invite you to take part in various research projects.


Get the

Friends of Ide Lane Surgery

The purpose of Friends of Ide Lane Surgery is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.


Friends of Ide Lane Surgery Page


On-line Appointments and Prescriptions and viewing your Medical Record

You can now book your appointment, order your repeat prescription and view your medical record online using our online patient service. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.

In order to use online repeat prescription requests you will require a username and password. This can be requested by telephoning your doctor's secretary on 01392 439868.

Appointments for vaccinations, injections, dressings, blood tests and long term condition reviews are with the practice nurses. Please contact the surgery by telephone and we will make sure you see the appropriate clinician for your needs.

Visit systmonline to order a repeat prescription, book an appointment or view your medical record.

systmonline logo


If you need medical attention

'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.

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One You is here to help you get back to a healthier you. Take our quiz to see how you score.

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Improved Access

Evening and weekend GP and nurse appointments now available.

Contact us to find out more

Your NHS, here for you.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Visit NHS 111

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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