COVID-19 current NHS England guidance for general practice is that ALL patients should be triaged remotely and that an online consultation system should be in place to support this.
Please do not come to the surgery unless you have been asked to a member of the practice team - all patients seeking medical attention are being triaged remotely.
We are asking all patients who feel they need medical care to first use our eConsult service
This system will ask you in detail about your problem and support us to safely prioritise our work and provide you with efficient care. In most cases we will respond with a phone call from a GP and where possible this will be your own GP. We also have facilities for video consultation or SMS response and if a face to face examination is essential we will arrange one.
In an effort to help protect the health of staff and patients we are asking ALL patients to wear face protection, covering your mouth and nose when entering the practice. This is after recent government guidance encouraging people to wear face protection in public places.
If you need to order your repeat medication the easiest way to do this is by setting up an Online Account. Your Doctor’s secretary or one of our Reception Team can help with this over the phone.
Our busiest time is Mondays. You can help us to manage our workload by avoiding completing eConsults for non-urgent problems at the weekend or on Mondays
NHS advice on the Wuhan Novel Coronvirus
Government advice on the Wuhan Novel Coronvirus
If you are concerned that you may have Coronavirus, or may have come into contact with someone who has, the NHS 111 online service has created Coronavirus pages that tell what you should do based on your particular circumstances. Please do not visit the surgery until you have contacted NHS 111.
If you have a clinical question or concern please use the eConsult e-consultation Service - Click the link below for online advice and treatment within 1 working day
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
Find out more at the PRINCIPLE Trial website
Also see this Help the fight against COVID19 poster
We hold a vision for the type of service we try to offer, based on values we believe to be important. We aim for a blend of traditional, personal and family practice, using the most up to date equipment and proven treatments. To do this we work from purpose built premises, easily accessible to all, designed to be light and friendly. We believe it is important that every person has a named, usual doctor.
We encourage you to see your own doctor whenever possible, to help build relationships. Planned appointments are booked at 15 minute intervals to allow time to deal with problems more fully. We know that continuity of care is important to many patients, especially the elderly and those with complicated or multiple problems. We also think it makes sense, and value it in this practice.
We realise, too, that some problems are urgent and need dealing with on the day. So we run an urgent appointments session in the mornings, shared amongst all the doctors working that day, to deal safely and promptly with patients who are acutely ill.
Doctors, nurses and office staff meet together often to help keep the practice running smoothly. We value our work in training young general practitioners; and in teaching medical students by involving them in patient consultations.
We welcome any comments you have about how we can improve our work.
Our website introduces you to the staff, provides surgery news, allows you to order your repeat prescriptions, make or cancel appointments, contact us, and make links to useful information sites on the internet.
Did you know that we can provide e-consultations?
Click below for online advice and treatment within 1 working day
eConsult Details
Visit our Research page where we invite you to take part in various research projects.
The purpose of Ide Lane Friends is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
Friends PageYou can now book your appointment, order your repeat prescription and view your medical record online using our online patient service. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.
In order to use online repeat prescription requests you will require a username and password. This can be requested by telephoning your doctor's secretary on 01392 439868.
Appointments for vaccinations, injections, dressings, blood tests and long term condition reviews are with the practice nurses. Please contact the surgery by telephone and we will make sure you see the appropriate clinician for your needs.
Visit systmonline to order a repeat prescription, book an appointment or view your medical record.
'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.
Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.
One You is here to help you get back to a healthier you. Take our quiz to see how you score.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.
