PATIENT'S CHARTER

At Ide Lane Surgery we are committed to providing a high standard of primary care.

Our responsibility to you:

  • You will be greeted courteously
  • You have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by your own doctor whenever possible
  • You will be informed if there will be a delay of more than 30 minutes for your appointment
  • You will be referred to a specialist when your GP thinks it necessary
  • You will be given the result of any test or investigation on request or at your next appointment
  • Your repeat prescription will be ready for collection within 48 hours of your request - a little longer if it is sent to the chemist
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly in adherence with the practice complaints protocol.

 

Your responsibility to us:

  • Treat all surgery staff with the respect.
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name or address, so that our records are accurate
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend surgery.
  • Cancel your appointment if you are unable to attend.
  • Be punctual, but be prepared to wait if your own consultation is delayed.
  • Please allow sufficient time for letters or the results of any tests to reach us.
  • Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you
  • We would, of course, be pleased to hear when you feel praise is due.
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