Covid-19 Out of Hours News

Ide Lane, Alphington, Exeter, Devon, EX2 8UP

Tel: 01392 428900

Contact Details


If you wish to, you can now use the internet (via computer or mobile app) to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still call in to the surgery for any of these services as well.  It’s your choice.

If you would like to set up online access please read and complete our Online Access Application form (please note that as this is a Word document you will need a copy of Word to open it. If you do not have a copy of Word please visit the surgery). You will need to verify your identity with 2 forms of ID - at least one of which must be photo ID (passport/driving licence), and must include your date of birth and proof of current address (utility bill / bank statement/driving licence).

Access to a record by someone other than the patient is referred to as "proxy access".  Anyone requesting proxy access will also be asked for evidence of their authority to act for that patient.  This may include the patient's written consent or the necessary legal authority, for example a certificate of Lasting Power of Attorney.


Access for Children

Parents may apply for proxy access to their child’s record where both parent and child are registered at the practice, and the child is aged under 11 (proof of ID is still required, eg passport and/or birth certificate).  This is due to the child reaching Gillick Competency - where a child is deemed capable of making decisions relating to their health themselves.  When the child reaches the age of 11 years online access will be automatically revoked and the login details will de-activate. 


Access for Carers

Carers may apply for proxy access for patients where the carer has legal power of attorney for the patient or has been given explicit patient consent.  Carers will need to provide explicit written consent from the patient when registering on their behalf stating that he/she is happy for you to register them on SystmOnline and for the practice to provide you with their log on details.  In this instance you will need to provide photographic ID and address proof for the patient and yourself.

Once your application has been approved and access enabled, you will be provided with your unique login details, and a password which you should personalise.  Access will be available, at home or abroad, via an internet-enabled computer or smart phone.  As with internet banking, it is your responsibility to protect your information including log in details and password.